Customer Experience Management
Master of Science
Master of Science
Course Delivery
Total Credits
Credit Hour
Minimum Duration
The Master of Science in Customer Experience Management is a 30-credit program covering a broad spectrum of skills that help graduates develop the acumen necessary to lead the customer experience management function within any organization. Whether your background lies in CX, UX, CS or PX, you know that today’s customer experience management leaders must not only possess the technical skills to deliver on the expectations of customers across multiple channels but also the acumen to engage both leadership and employees in a concerted effort to do so.
Developed to be taken in logical sequence, the curriculum consists of 15 specialized five-week courses, with student cohorts beginning in August (fall semester), January (spring semester), and May (summer semester). Cohorts finish in five semesters, or approximately 20 months.
Utilizing team and project-based learning, the M.S. in Customer Experience Management program is unique in its instructional approach: students learn from diverse sources, including other students and through industry engagement.
MKT 878 - The Customer-centric Organization (2 credits)
MKT 879 - Organizational Development and Change (2 credits)
MKT 880 - Consumer Decision Making and Behavior (2 credits)
MKT 881 - Qualitative Research (2 credits)
MKT 883- Qualitative Data Synthesis and Analysis (2 credits)
MKT 885 - Experience Analytics (2 credits)
MKT 886 - Human-centered Design and Innovation (2 credits)
MKT 887 - Customer Experience Strategy (2 credits)
MKT 888 - Customer Experience Design (2 credits)
MKT 889 - Digital Customer Experience Design (2 credits)
MKT 892 - Employee Experience (2 credits)
MKT 893 - Employee Engagement (2 credits)
MKT 895 - Customer Relationship Management (2 credits)
MKT 896 - Measuring the Experience (2 credits)
MKT 897 - Data Analysis, Integration and Visualization (2 credits)
Application Deadline
July 1st
Application Deadline
October 1st
Summer Semester
Application Deadline
March 1st
The university reserves the right to make changes in the types, structures, rates for fees, and tuition. Every effort will be made to give as much advance notice as possible.
The Master of Science in Customer Experience Management is a 30-credit program covering a broad spectrum of skills that help graduates develop the acumen necessary to lead the customer experience management function within any organization. Whether your background lies in CX, UX, CS or PX, you know that today’s customer experience management leaders must not only possess the technical skills to deliver on the expectations of customers across multiple channels but also the acumen to engage both leadership and employees in a concerted effort to do so.
Developed to be taken in logical sequence, the curriculum consists of 15 specialized five-week courses, with student cohorts beginning in August (fall semester), January (spring semester), and May (summer semester). Cohorts finish in five semesters, or approximately 20 months.
Utilizing team and project-based learning, the M.S. in Customer Experience Management program is unique in its instructional approach: students learn from diverse sources, including other students and through industry engagement.
MKT 878 - The Customer-centric Organization (2 credits)
MKT 879 - Organizational Development and Change (2 credits)
MKT 880 - Consumer Decision Making and Behavior (2 credits)
MKT 881 - Qualitative Research (2 credits)
MKT 883- Qualitative Data Synthesis and Analysis (2 credits)
MKT 885 - Experience Analytics (2 credits)
MKT 886 - Human-centered Design and Innovation (2 credits)
MKT 887 - Customer Experience Strategy (2 credits)
MKT 888 - Customer Experience Design (2 credits)
MKT 889 - Digital Customer Experience Design (2 credits)
MKT 892 - Employee Experience (2 credits)
MKT 893 - Employee Engagement (2 credits)
MKT 895 - Customer Relationship Management (2 credits)
MKT 896 - Measuring the Experience (2 credits)
MKT 897 - Data Analysis, Integration and Visualization (2 credits)
Application Deadline
July 1st
Application Deadline
October 1st
Summer Semester
Application Deadline
March 1st
The university reserves the right to make changes in the types, structures, rates for fees, and tuition. Every effort will be made to give as much advance notice as possible.
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